IT Support Engineer

Do you want to be part in an enthusiastic Tech organization oriented toward media content management and big data?  Do you want to be part of a 5-experts team based in Brussels?  Then we have the challenge for you!   


🎯  Your Challenge:  

Within the Tech department of Auxipress in Brussels, we are seeking a highly motivated and customer-oriented Support Engineer to join our dynamic team. The Support Engineer will be responsible for the following tasks:  

  • Provide first-line technical support L1 to our end users (internal customers) via phone, email or ticketing systems. 
  • Install and configure hardware (laptops, smartphones, printers…) and software devices. 
  • Support for various business applications as well as for Microsoft Office 365.  
  • Escalation of incidents to 3rd line support   
  • Registering/monitoring IT equipment in the asset management system. 
  • Drafting user manuals. 
  • Documentation of knowledge base KB. 


🗣 Your Profile 

  • You have preferably a bachelor’s degree in IT or equal by experience. 
  • Proficiency in troubleshooting common technical issues. 
  • You have a good knowledge of Microsoft Office 365 suite.   
  • Excellent communication skills with the ability to convey technical information clearly and concisely to non-technical users. 
  • You have attention to detail and a problem-solving attitude. 
  • You are a team player  
  • You are client- and solution-minded. 
  • You want to work with and are eager to learn different technologies to choose the best one for the job.   
  • You are proficient in French.  Knowledge of English and Dutch is a plus.    


👍 Benefits 

💰 Attractive salary package including smartphone, laptop, group insurance, teleworking expense reimbursement, ecocheques, double vacation pay and 13th month, etc.  

🤘50 colleagues who enjoy working together. 

👩🏻‍🤝‍🧑🏼 3 major events a year, monthly sports sessions, in-house Lunch&Learn’s, drinks🍸, etc. 

🏠 A green and open working environment with several isolated spaces to work in. We are located at Souverain 25/Mix (Google it!), a new workspace with many facilities: fitness club with wellness & pool, food market, car and two-wheeler parking and easy to access.  

🚀 Training courses to boost your career and help you achieve your goals.  

🏖 5-week vacation 


📩 Recruitment process  

📞 30′ call with Gloria or Cécilia, our HR managers, to get to know each other.  

👜 1-hour interview with Marc (Chief Technology Officer) and Gloria to delve deeper into your past experience and find out more about your aspirations + to assess your skills.  

👥 30′ with the IT team: Marc and Antoine  

🤝 30′ Final meeting with Arnaud (CEO) and Gloria/Cécilia 


🚀 About Auxipress 

Auxipress is the Belgian market leader in brand media data tracking and analysis for communications and marketing professionals. We provide brand intelligence solutions to enable companies to know their media impact, improve the evolution of their image or compare it to that of their competitors. Thanks to a skilful blend of expertise and intelligent algorithms, we make sense of the media and help companies achieve their strategic objectives. 

The company’s business is based on continuous 24/7 analysis of media documents to identify and analyze the brand presence of client companies and organizations, and to send customers in various forms (emails, alerts, portals, mobile applications, etc.) content and insights relevant to their communication challenges. 

💻 Let’s get in touch!