Location: Souverain 25/Mix (Watermael-Boitsfort), Brussels, Belgium
Start: As soon as possible
Could you be our new Customer Success Manager?
The Customer Success Manager acts as the link between our company and our clients. They ensure a smooth integration (onboarding) and provide rigorous follow-up after the sale. As an ambassador for both the client and our organization, the CSM keeps the collaboration on track and ensures an optimal customer experience. 🚀
The Customer Success Manager supports clients and ensures everything is delivered as promised, on time. The goal? To transform each client into a loyal partner and create growth opportunities. 💡 Through tailored support and guidance, they help clients get the most out of our solutions. Additionally, they make customer relationships a valuable feedback channel, driving innovation and continuous improvement.
About Auxipress
Auxipress is the Belgian leader in media monitoring and data analysis. We offer intelligent brand intelligence solutions that enable companies to measure their media impact, strengthen their reputation, and benchmark against the competition. With a powerful combination of expertise and advanced algorithms, we bring meaning to the media and help businesses achieve their strategic objectives.
What you’ll do
Onboarding, training & client relationship 🚀
- Ensure a smooth integration by providing thorough training on our solutions.
- Ensure clients understand all the features and make the most of them.
- Regularly organize training sessions and webinars to support a large audience.
Customer satisfaction, retention & renewals 🤝
- Manage a client portfolio and ensure long-lasting, satisfactory collaborations.
- Develop an effective retention and growth strategy.
- Participate in optimizing the customer journey at Auxipress.
- Actively listen to clients to understand and anticipate their needs.
- Work proactively on contract renewals and establish trust-based relationships.
- Identify new opportunities and generate leads.
- Share opportunities with the sales team and help design tailored solutions.
- Assist clients in creating an effective communication strategy using our data. 📊
Together, we build strong and lasting customer relationships! 🚀
What you’ll need
- At least 3 years of experience in Account Management, Digital, Marketing, or a similar field.
- Affinity with the media, digital, marketing, communication, or public relations sectors.
- Comfortable with data and technology. 📊
- Team spirit and excellent organizational skills.
- Client-oriented and able to manage stress.
- Excellent communication skills (written & oral), with good listening abilities.
- Capable of working autonomously, flexibly, and proactively.
- Fluent in French and Dutch. English is a plus!
Does this profile sound like you? You might be the ideal candidate!
What you’ll get
- 💰 Attractive salary package, including bonuses, telework allowance, smartphone, laptop, group insurance, eco-vouchers, vacation bonus, and 13th-month pay.
- 🤘 50 colleagues who enjoy working together.
- 👩🏻🤝🧑🏼 A great work atmosphere with: 3 big events a year, monthyl sport sessions, internal Lunch & Learns, after-work drinks 🍸, etc.
- 💻 2 homeworking days per week.
- ✈️ Complete onboarding.
- 🏠 An inspiring work environment surrounded by nature, open and flexible. We are located at Souverain 25/Mix (Google it!), a modern workplace with many facilities: fitness club with wellness & pool, food market, parking for cars and bikes, easy access…
- 🚀 Training to boost your career and achieve your goals.
- 👍 Cafeteria plan.
- 🏖 5 weeks of vacation.
Our Recruitment Process
📞 30-minute call with Gloria, our HR Manager, to get to know each other.
👜 1-hour Teams interview with Arnaud (CEO) and Gloria to dive deeper into your experience and ambitions + skills assessment.
👥 1-hour meeting at our office.
🤝 Final meeting
We value diversity and equal opportunity, and recruit solely based on skills.
Do you need a reasonable accommodation? Let us know.
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