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Customer Success Manager

Location: Souverain 25/Mix (Watermael-Boitsfort), Brussels, Belgium 

Start: As soon as possible 

 

Could you be our new Customer Success Manager?

The Customer Success Manager is the bridge between us and our clients. He or she ensures a smooth onboarding experience and strong post-sales follow-up. As an ambassador for both the client and our organization, the CSM keeps collaborations on track and delivers an optimal customer experience. 🚀

The Customer Success Manager is there for the client, ensuring everything is delivered as promised and within the agreed timeline. The goal? Turn every client into a loyal partner and create opportunities for growth. 💡 Through guidance and support, the client gets the most out of our solutions. In addition, the CSM turns the client relationship into a valuable feedback channel, allowing us to continuously innovate and improve.

 

🔡 About Auxipress

Auxipress is the expert in media intelligence and data analytics in Belgium. We provide smart brand intelligence solutions that help companies measure their media impact, strengthen their reputation, and benchmark themselves against competitors. By combining expertise with advanced algorithms, we give meaning to media and help companies achieve their strategic goals. 🚀

 

🎯 What you’ll do

Onboarding, training & client relationships 🚀

  • Provide clients with a smooth onboarding experience, including in-depth training on our platform and solutions.
  • Ensure clients fully understand all functionalities and get maximum value from them.
  • Organize regular training sessions and webinars to support larger groups of clients.

Customer satisfaction, retention & renewals 🤝

  • Manage a client portfolio and ensure long-term, successful partnerships.
  • Develop strong strategies for client retention and growth.
  • Contribute to a streamlined customer journey within Auxipress.
  • Actively listen to clients to understand their needs and respond accordingly.
  • Proactively work on contract renewals and build strong client relationships.
  • Grow the client portfolio by identifying new opportunities and generating leads.
  • Share valuable growth opportunities with the sales team and help create tailored solutions.
  • Support clients in developing strong communication strategies using our data.📊

 

💪 What you’ll need

  • At least 2 years of experience in Customer Success, Account Management, or any client-facing role.
  • Affinity with media, digital, marketing, communication, or PR sectors.
  • Comfortable working with data and technology. 📊
  • A true team player with strong organizational skills.
  • Customer-oriented, able to stay calm under pressure.
  • Excellent communication skills via phone and email, combined with strong listening abilities.
  • Able to work independently and flexibly, with a proactive mindset.
  • Fluent in Dutch and French; English is a plus.

Does this sound like you? Then you might be the perfect match!

 

🌟 What you’ll get

  • 💰 Attractive salary package including bonus, remote work allowance, smartphone, laptop, group insurance, eco vouchers, holiday allowance, 13th-month salary, etc.
  • 🤘 A team of 50 colleagues who enjoy working together.
  • 👩🏻 🤝 🧑🏼 A great work atmosphere with 3 major events per year, monthly sports sessions, internal Lunch & Learns, afterwork drinks 🍸, etc.
  • 💻 2 days of remote work per week.
  • ✈️ Comprehensive onboarding program.
  • 🏠 An inspiring work environment surrounded by nature, open and flexible. We are located at Souverain 25/Mix (Google it!), a modern workspace with many facilities: fitness club with wellness & swimming pool, food market, car and bike parking, easy access…
  • 🚀 Excellent training opportunities to boost your career and help you achieve your goals.
  • 👍 Cafeteria plan.
  • 🏖 5 weeks of vacation.
  • 🔄 Flexibility: we offer a flexible work environment, taking individual needs into account whenever possible.

 

Our recruitment process

📞 1-hour call with Gloria, our HR Manager, to get to know each other.

👜 1-hour interview with Arnaud (CEO) and Gloria to further explore your experience and ambitions.

🤝 Final meeting.

 

We value diversity and equal opportunity by recruiting on skills alone. Need an accommodation? Let us know.

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