*To apply, please send an email with your resume to [email protected]*
Could you be our new Customer Success Manager ?
The Customer Success Manager is the main point of contact with the customer, and is both the customer’s ambassador within our organisation and our organisation’s ambassador to our customers. He/she is directly involved in the Onboarding and after-sales phases of the sales cycle.
He/She accompanies the customer and ensures that the solutions are correctly delivered in accordance with the agreed commitments in terms of deliverables and planning. The CSM’s objective is to exploit the customer relationship as a proactive lever for loyalty and business development, while maintaining continuous client satisfaction. He/She guides our customers through the entire utilisation of our solutions, facilitating their development, and contributes to making customer relations a privileged channel of listening and product development.
About Auxipress
Auxipress is the leader in media monitoring and data analysis in Belgium. We provide brand intelligence solutions to enable companies to know their media impact, improve their image evolution, or benchmark their image with competitors. Thanks to the right mix between expertise and smart algorithms, we give sens to media and help companies to reach their strategical goals.
We are a company on a human scale, run by experts who love their job and who like to share their knowledge among colleagues. We work together with the same objective : to make Auxipress evolve in the world of data and ever new technologies. What do our colleagues at Auxipress say? “A complete onboarding” “One big family!” “A super caring environment” “Flexible and responsive” Don’t hesitate to ask them !
We learn from our new talents and their new ideas.
We work… but we also enjoy the off moments together: 3 big events per year, 1 monthly sports event, 1 monthly themed lunch, 1 monthly e-learning lunch, …
What you’ll do
Onboarding, training and client relationships
- Organise customer onboarding by providing in-depth training on how to use the solutions.
- Handling customer trainings, ensuring complete understanding of functionalities.
- Conduct continuous training (webinars) on our services for large groups of customers
Customer support, retention and renewal
- Managing and satisfying the customer portfolio.
- Elaborate and implement a strategy of loyalty and development.
- Participate in the implementation of a global Auxipress customer care process.
- Listening carefully to customers to identify and respond to their needs.
- Anticipate renewals and put in place a plan to maintain close relations with our customers.
- Ensure the growth of the customer portfolio by detecting and generating leads to extend the use of our services.
- Relaying development opportunities to the sales teams and participating in the development of appropriate solutions.
- Participate and help the customer to build a marketing vision based on our data from the platform.
- Reporting to the Head of Customer Experience, who will guide the team in its missions.
What you’ll need
- You have a background in Communication, Digital, Marketing, Business or similar.
- You have a knowledge of the media/digital/marketing/communication/PR sector.
- A first experience in the sector is a plus.
- You are data and tech-oriented, with a keen interest for the digital world.
- You have a real team spirit and excellent organisational skills.
- You have a basic knowledge of marktech solutions (SEO, html, google analytics, audience analysis, emailing, etc.).
- You are customer-oriented and able to handle all kinds of situations.
- You have real ability to argue and are persuasive, and you have the ability to detect risks and upselling opportunities.
- You have strong skills in handling contacts (telephone, email) and active listening.
- You are open to work on new Auxipress projects and services.
- You work in an autonomous and flexible way.
- You are fluent in French, Dutch and English.
What you’ll get
💰 An attractive salary package including smartphone, laptop, group insurance, homeworking reimbursement, vacation pay and 13th month, ecocheques, etc.
🤘50 new colleagues who know each other and enjoy working together.
👩🏻🤝🧑🏼3 big events per year, monthly sports sessions, internal Lunch&Learn’s, drinks 🍸, etc.
🏠 An open-space environment, flexible and stimulating. We’re located at Souverain 25/Mix, a new workspace with many facilities : fitness club with wellness & pool, restaurant, cafeteria, food market, and easy access …
🚀 Trainings to boost your career and help you reach your goals.
🏖 5 weeks vacation
Our recruitment process
📞 30’ call with Gloria, our HR Manager to get to know each other.
👜 1 hour Interview with Luljeta (Head of Customer Experience) and Gloria to deep dive into your past experience and learn more about your aspirations + to evaluate your skills.
👥 30’ Meeting with the team : Camille (Customer Success Manager) and Luljeta.
🤝 30′ Final meeting with Arnaud (CEO) and Gloria (HR Manager).
Let’s get in touch !
⚡ https://fr-fr.facebook.com/Auxipress/
⚡ https://twitter.com/Auxipress
⚡ https://www.linkedin.com/company/auxipress-sa/
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